It´s time for SPEAKING...

This activity gives pupils tools  for speaking.

* If you want to do business in a foreign country:
a) which of the topics below do you think you should know a lot about?

b) which of the topics are "safe" to discuss with someone from a different culture?

- Religion                             - food and drink
- The family                         - education system
- Style of life                        -  entertainment
- Holidays                            - spending habits
- history                               - politics
- punctuality                         - special customs

Business e-mails.

Every time the use of e-mails is more important in the commercial relations. In the following article you will find a series of advices to write them correctly. Read the article, practise the vocabulary and do the proposed test.

EMAIL WRITING

EXERCICE

Once you  know the form of an English business letter , you shoud fill in gaps with the appropiated word:

DELIVERY NOTE, INVOICE, BILL OF EXCHANGE, BANK TRANSFER, PAYMENT TERMS

NOTA: Se trata del cuerpo de una carta donde se adjunta una factura y se le recuerda al cliente la forma de pago de dicha factura.

“I'm writing this letter to attach ______________________number 25, dated 10 th March 2011, corresponding to our ________________________number 31.

I remind you that the ______________________will be:

• 50% in cash, by means of ______________________________________
• 50%.................by means of ________________________________________”

Practising

Fill this questionnaire about enterprise vocabulary:

QUESTIONNAIRE

If you need help you can  use the dictionary:

WORDREFERENCE

Help to write business letters.

FÓRMULAS PARA CARTAS DE SOLICITUD DE INFORMACIÓN

• Would be grateful if you would send us...
  Les agradeceríamos que nos enviaran
• Please send me details of....
  Les agradecería que nos enviaran información detallada sobre.....

FÓRMULAS PARA CARTAS DE RESPUESTA A SOLICITUD DE INFORMACIÓN

• In response to your enquiry of 8 March, we have pleasure in enclosing ....
• Thank you for your enquiry about

FÓRMULAS PARA CARTAS DE PEDIDOS.

• We would like to place an order for...
  Desearíamos hacer un pedido de....
• Please find enclosed our order no.
  Adjunto encontrará nuestro pedido número...
• The enclosed order
  El pedido adjunto....
• I wish to order....
  Desearía encargar...

FÓRMULAS PARA CARTAS DE CONFIRMACIÓN Y DENEGACIÓN DE PEDIDOS.

• Thank you for your order of 3 May. Please allow 28 days for delivery...
  Le agradecemos su pedido de fecha 3 de Mayo. La entrega se efectuará en un plazo de 28 días...
• We regret that the goods yoy ordered ara temporarily out of stock
  Lamentamos tener que informarle que los artículos solicitados se hallan agotados temporalmente

FÓRMULAS PARA CARTAS DE RECLAMACIÓN.

• We have not yet received the items ordered on 6 May (ref.order no. 541)
  No hemos recibido aún los artículos pedidos el 6 de Mayo (ref. pedido nº 541)
• The goods received differ significantly from the description in your catalogue
  Los artículos recibidos difieren sustancialmente de los descritos en su catálogo
• If the goods are not received by 20 October, we shall have to cancel our order
  Si los artículos no son recibidos el 20 de Octubre, nos veremos obligados a anular nuestro pedido

BUSINESS LETTERS.

D. U.  in the Office Business Letters

DIVISIONS

Fill in the gaps using the available information.

A.- Sells  the product or service B.- Responsible for the care and repair of machines and equipment C.- Manufactures the products D.- Buys supplies and raw materials E.- Is responsible for checking the quality of the products F.- Sends invoices to clients G.- Recruits new employees H.- Runs advertising campaigns I.- Packs the products

Realiza tu propio test y compártelo